Google ratings and reviews
Its difficult to beat the convenience of viewing a companys location, hours, phone number, and reviews all in one place. Thats likely why Google reviews are one of the most popular and reliable forms of customer feedback. Were all familiar with the process, because likely we go through the steps weekly, if not daily: search Google, scroll through listings, look at star ratings, and read the top reviews, all before making even as small of a decision as what ice cream place to visit. If they dont have great reviews, youre more likely to move on and try to find something better. Thats the power of Google reviews. Show Now apply that same process to your own business and your own customers. Getting positive reviews signals credibility to your customers. As many as 84% of consumers trust online reviews as much as personal recommendations from family or friends. More than just adding credibility, positive reviews help you outrank competitors in Google search and Google Maps so more customers can find you and turn into new happy customers. How to leave a Google Review, Step-by-stepHeres the process for how to leave a Google Review:
If you own a business, you know that while its not hard to leave a Google review, its not very convenient for your customers to take those steps. Those who do go out of their way to leave a review are often among the small minority who may have had a negative experience, meaning your Google reviews dont reflect how the huge majority of your happy satisfied customers feel. Luckily there are ways to shorten that process and make it so easy for your customers to leave a review, they can do it in seconds. How to Leave a Google Review on MobileOf course, most of us are on our phones at any given time of the day. To leave a Google review on a mobile device through Googles search engine, follow these eight steps:
Heres how to leave a Google review on mobile through Google Maps:
Since most people are carrying around a device with them all the time, knowing how to leave a Google review on a mobile device is more important than ever. It also means that leaving a review is quicker and more accessible than ever. And, because everyone has a mobile device and its so easy to leave reviews, It is much easier to get more quality reviews for your business than ever before. This is a win-win situation for both the companies being rated and reviewed, as well as for their potential customers. How to Leave a Review Without a Google AccountTo leave a Google review without a Google account, simply follow these nine steps:
Whether youre an Android user or simply dont have a Google account, this is an easy way to leave Google reviews for any business. Now that you know how to leave a Google review without a Google account, you can review any business you have experience with. This helps businesses know how they can improve their services and/or products. It also helps potential customers know which businesses are worth seeking out. How can you get more customer feedback?Knowing the reasons that motivate customers to leave a Google review is a great start, but most people are still unlikely to do it on their own. If you really want to get more customer feedback, you may have to step outside your comfort zone. But really, all you have to do is ask. With a tool like Podium Reviews, you can just send a review invite over text. That takes the first three steps out of the processall they have to do is tap the link you sent, then share their experience. Its so easy, they can post a new five-star review while theyre still in your storeand so convenient, they can do it from anywhere on their own schedule. How do you measure the impact of customer feedback?Customer feedback comes in many forms, but you can typically sort it into the qualitative (the sentiment of the words of the review) and quantitative (the amount and star rating of reviews). Both types of feedback are beneficial to improving your overall rating and ranking on online review sites. More advanced customer feedback tools such as those giving you a Net Promoter Score (NPS) may use a 0-10 scale to give you a clear look at how your customer base sees you. They can give you insight into the stages of the customer journey that need help as well as aggregate net promoter scores over time. The information your customers can provide to your business is invaluable. Boosting your reputation by keeping your reviews current can make all the difference. Dont believe us? Just Google it. You May Also Like: |